ESPBasic Stops working

Submitted by james300@comcast.net on Thu, 09/01/2016 - 20:55

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ESPlanner on MAC computer

Suddenly, all my profiles except 1 will not run. After starting Create a Report the following window opens "espbasic.exe has stopped working..." the program then quits and adobe acrobat opens but the report shows "results Missing"
Should I reinstall 2.34.1?
I'm running Windows 7 with Microsoft Office 2003 on a Mac using VMware's Fusion version 8
UPDATE: The reports with "results Missing" show both our ages to be 0. I'll bet that's why ESPBasic fails to run. Since only some of the profiles of the same family are affected I suspect a corrupt database. Anyway to fix it?
Thanks
James Mavrogenis

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james300@comcast.net

Thu, 09/08/2016 - 13:55

Would Really Appreciate if

Would Really Appreciate if you could look at this serious issue.
Thanks
James

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dan royer's picture

dan royer

Fri, 09/09/2016 - 08:31

James, I'd have to see this

James, I'd have to see this in a support ticket along with your database. It could be a piece of data missing somewhere in your data inputs--it could be a bad user defined asset if you are using Monte Carlo, etc. I'd have to see the database to help.

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james300@comcast.net

Fri, 09/09/2016 - 23:27

Hi Dan, I'll create a support

Hi Dan, I'll create a support ticket and upload the database with the "results missing" profiles identified
Thanks
James

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kerrygo

Sun, 10/22/2017 - 13:09

How was this fixed? I now

How was this fixed? I now have this issue (reports with "results Missing" show both our ages to be 0).

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dan royer's picture

dan royer

Tue, 10/24/2017 - 09:08

Create a support ticket and

Create a support ticket and upload the database. But my guess is that a field is missing data. Try saving the profile as a copy and run the copy.

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