I can't see my old download file

If you click on My ESPlanner (top right) and do not see the "My Downloads" link directly below your user name at the top and middle of the page, this means that your license has expired.

You can confirm that you are eligible for the renewal price by viewing the Orders tab that should be visible in My ESPlanner and you will likely notice that your most recent order was created more than a year ago.

You can also verify by going to the purchase page now and choosing the product you believe you purchased last (ESPlanner or ESPlannerPLUS or ESPlannerPRO)--your order history should be a guide here--and the price on that product you last purchased will recalculate to the renewal license price instead of the full, new purchase price. If you purchase the renewal, your My Downloads link will reappear in your account along with your download file.

If you believe that you purchased ESPlanner in the past, but the product price is not recalculating to the cheaper, renewal rate, please use the contact form to send us a note and we'll research your order history.

If you have any questions, please use the contact form and we'll get back with you right away.

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